Welcome to AUSTAR PHARMA. We are committed to providing high-quality pharmaceutical products and dedicated customer service. To ensure your satisfaction, we have established the following detailed purchase policy:
I. Order Process
- Step 1: Select the product you wish to purchase and add it to your cart.
- Step 2: Review your cart and update the quantity if necessary.
- Step 3: Provide shipping information and payment details.
- Step 4: Confirm your order and receive a confirmation email.
The range of goods offered over the internet directly from Austar Pharma is sourced from Austar Pharma’s Australian range of products (products sold in stores in other countries may differ from this range). Any order placed by you in the manner described on this Site is an offer by you to purchase a particular product at the advertised price (including delivery costs and other charges) specified on this Site at the time you place your order.
Orders are only accepted online and while stock lasts. You acknowledge that, by placing your order, you are agreeing to pay for and accept delivery of the goods ordered.
Austar Pharma may change the prices published on this Site at any time. Prices of products placed in the ‘shopping cart’ but not paid for are also subject to change and you agree to pay the price current at the time of payment.
While every effort has been made to ensure the accuracy of prices and information displayed on the Site and related website pages, Blackmores reserves the right to accept or reject your payment offer for any reason, including without limitation, the unavailability of any product, an error in the price or the product description posted on the Site, or an error in your order, or we reasonably believe you have not complied with these Terms of Purchase or the Additional Terms, or we have previously refused to accept any order(s) from you.
We may require additional verification or information before accepting any order. Verification required will be determined by us.
In Australia and in all other countries, we reserve the right to limit sales, including the right to prohibit sales to re-sellers.
We are not responsible for typographical or photographic errors on this website, including any such errors in relation to prices.
II. Payment Methods
Payments can be made by Visa, Mastercard, American Express, PayPal. Unless otherwise specified, the price payable for goods ordered is the price specified on this Site, plus any applicable shipping and handling charges. Prices are inclusive of GST for Australian deliveries and exclusive of GST for all products shipped outside Australia.
III. Shipping Policy
Each purchase will be shipped as a separate order and cannot be combined. Whenever possible in Australia, Sydney, Melbourne and Brisbane orders will usually be delivered within 5 days of ordering. Adelaide, Hobart, Perth and all regional areas within approximately 7 days. Austar Pharma cannot guarantee delivery times, including due to reasons beyond Austar Pharma control. All deliveries are made Monday – Friday via Australia Post. You have the option to authorise Australia Post to leave your package at the delivery address by ticking the ‘authority to leave’ box during checkout. There are no weekend deliveries.
For purchases over AU$80.00 standard delivery is currently free in Australia. For purchases under AU$80.00, a flat delivery fee of AU$8.00 currently applies for standard delivery.
For international orders deliveries are sorted and shipped via air freight to the handling centre within your country and then delivered by your country’s postal service. You agree that Austar Pharma is not responsible for, and has no control over, the local postal service in your country. You agree that Austar Pharma cannot be held liable for any shipping issues, delays or errors originating from within your country.
A flat delivery fee of AU$25.00 currently applies to all international deliveries outside Australia. Delivery fees are subject to change without notice.
When ordering from Austar Pharma, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Austar Pharma has no control over these charges and cannot predict what they might be. Customs policies vary widely from country to country and region to region; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original shipment delivery estimates.
Austar Pharma reserves the right not to deliver goods to certain countries. Austar Pharma is also not responsible for assuring the product can be lawfully imported to the destination country. When ordering from Austar Pharma, for delivery outside Australia, you or the recipient of record must comply with all laws and regulations of the destination country. Accordingly, you should check any import laws or regulations that would restrict the importation of the goods prior to purchase.
VI. Return Policy
We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation via email. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. To request a return or a refund, please email sales@austarcorp.com and ensure you include your six digit order number which was emailed to you upon processing of your order.
All refund payments will be processed in Australian Dollars and Austar Pharma will not be held liable for any difference in the value of the refund against the initial purchase price in the final currency you used to purchase the products. Austar Pharma will not be liable to refund any fees or charges you incurred from your credit/debit card provider for your initial purchase.
V. Privacy Policy
Your privacy is important. This information explains how we comply with Australian privacy requirements.
Austar Pharma’ system for complying with Australian privacy requirements includes:
- Our commitment to compliance with privacy requirements
- Our policy and approach to privacy, as explained in this information
- Our resources allocated to privacy, including our technology systems and services
- Our people and the training and education we undertake
VI. Contact Us
If you have any questions or need support, please contact us via:
Austar Pharma Pty Ltd.
Office: 6A Sturt Ave Toorak Gardens SA 5065 Australia
Email: sales@austarcorp.com
Hotline: 1300 988 989
We are honored to serve you!
